Effective Date: January 1, 2026

Entity: The Shotover Luxury Apartment

1. Introduction

The Shotover (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.theshotover.nz
, make an enquiry, or book accommodation with us.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Booking details (arrival/departure dates, guest numbers)
  • Payment details (processed securely via third-party providers)
  • Any information provided via contact forms or email

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on site
  • Referral source
  • Cookies and tracking data

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Process and manage bookings
  • Communicate important booking information
  • Process payments
  • Improve our website and services
  • Send marketing communications (only if you opt in)
  • Comply with legal and regulatory obligations

We only collect information that is reasonably necessary for our business operations.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal data on the following lawful bases:

  • Performance of a contract (e.g., managing your booking)
  • Your consent (e.g., marketing emails)
  • Legitimate interests (e.g., improving our services)
  • Legal obligations

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyse website traffic
  • Improve user experience
  • Support marketing activities

You can control or disable cookies through your browser settings. Some features of the website may not function properly without cookies.

If required by law (e.g., EU/UK visitors), we will request consent before placing non-essential cookies.

6. Sharing of Personal Information

We may share your information with trusted third parties, including:

  • Booking and reservation platforms
  • Payment processors
  • IT and website hosting providers
  • Marketing service providers
  • Legal or regulatory authorities where required

We do not sell your personal information.

All third-party providers are required to protect your information and use it only for authorised purposes.

7. International Data Transfers

As an accommodation provider operating in New Zealand, your information may be processed in New Zealand or other countries where our service providers operate.

Where required by law, we ensure appropriate safeguards are in place for international transfers, including contractual protections.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil booking and contractual obligations
  • Meet legal and tax requirements
  • Resolve disputes
  • Enforce agreements

When no longer required, personal information is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Disclosure
  • Alteration
  • Loss or misuse

However, no internet transmission can be guaranteed 100% secure.

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent (for marketing communications)
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., booking platforms, social media, Aura Queenstown/guestybookings.com, TripAdvisor). We are not responsible for the privacy practices of those external sites.

12. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

The Shotover Luxury Apartment
Website: www.theshotover.nz

Email: [Insert contact email]
Postal Address: [Insert business address]

If you are located in New Zealand and believe your privacy rights have been breached, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz
.